Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to SPARK FORGE SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the platform or website operated by the Company.
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Introduction
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our Service or make a purchase.
2. Information We Collect
When you use our Service, we may collect the following information:
- Personal Information: Name, email address, phone number, billing and shipping address.
- Payment Information: Credit/debit card details (processed securely by our payment gateway provider; the Company does not store your payment details).
- Order Details: Items purchased, order history, and transaction details.
- Technical Data: IP address, browser type, device information, and activity on the Service (collected via cookies).
3. How We Use Your Information
We use the collected information for:
- Order Processing: To fulfill, process, and ship your Orders.
- Customer Support: To respond to inquiries, process returns, and manage after-sales service.
- Marketing: To send promotional emails, only if you have explicitly opted in.
- Service Improvement: To analyze website performance and enhance the user experience.
4. Data Protection & Security
- We take appropriate security measures to protect your personal data from unauthorized access, loss, or misuse.
- Our Service uses SSL encryption to ensure all data transmissions and financial transactions remain secure.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share relevant data with:
- Shipping Providers: Third-party couriers to deliver your Goods.
- Payment Processors: Authorized gateways to securely handle your transaction payments.
- Legal Authorities: Government or legal bodies if required by law or for fraud prevention purposes.
6. Cookies & Tracking Technologies
- Our Service uses cookies to improve user experience, track traffic patterns, and provide personalized recommendations.
- You can manage or disable your cookie preferences at any time through your browser settings.
7. Your Rights
You have the following rights regarding your personal data:
- Request access to the personal data we hold about you.
- Request a correction or update to any incorrect information.
- Request the deletion of your data (subject to legal or financial retention requirements).
- Opt-out of receiving marketing or promotional communications at any time.
8. Governing Law
- This Privacy Policy is governed by and construed in accordance with the laws of MALAYSIA.
- Any disputes arising under this policy shall be resolved exclusively in the courts of MALAYSIA.
9. Changes to This Privacy Policy
We reserve the right to update this policy from time to time. Any updates will be posted on this page with the revised date.