Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to SPARK FORGE SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the platform or website operated by the Company.
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Order Processing Time
- All Orders are carefully verified, packaged, and processed within 1-3 business days (excluding weekends and public holidays in Malaysia) after payment confirmation.
- For complex hardware setups or custom-built computer systems, additional testing and quality control benchmarking may be required within this timeframe to ensure product stability before dispatch.
- Once your Order has been handed over to our logistics partner, You will receive a formal confirmation email containing your tracking information.
2. Domestic Shipping & Territories Covered
- Strictly Within Malaysia: The Company only ships Goods to valid physical addresses within Malaysia (including Peninsular Malaysia, Sabah, and Sarawak).
- No International Shipping: International shipping is strictly NOT available. We do not accept Orders with delivery destinations outside of Malaysia, nor do we ship to international freight forwarding addresses.
3. Shipping Costs & Methods
- 100% Free Shipping: We are committed to delivering exceptional value. Therefore, standard courier shipping is entirely FREE of charge for all Orders across Malaysia. There are no hidden handling fees or minimum purchase requirements.
- No Overnight Delivery: Please note that expedited, express, or overnight delivery services are NOT available. All shipments are dispatched via our standard domestic courier partners.
4. Estimated Delivery Timeframes
- 7-Day Delivery Target: Once processed and shipped, the standard estimated delivery time for your Goods is within 7 days.
- External Factors: Please understand that delivery timeframes are estimates provided by third-party courier services. Actual delivery dates may vary slightly due to external factors beyond our reasonable control, including but not limited to severe weather conditions, seasonal peak logistics volumes, remote regional locations, or unforeseen courier operational delays.
5. Tracking Your Shipment
- Once your package leaves our facility, a unique logistics tracking number will be automatically generated and sent to your registered email address.
- You can monitor the real-time transit status and estimated arrival date of your package by entering this tracking number directly into the official tracking portal of the designated courier service.
6. Address Accuracy & Delivery Issues
- User Responsibility: You are solely responsible for ensuring that the full shipping address, contact name, and Malaysian phone number provided at checkout are 100% accurate and complete.
- Incorrect Addresses: The Company is NOT responsible or liable for lost, misdelivered, or undelivered packages resulting from incorrect or incomplete shipping information provided by You.
- Reshipment Fees: If a shipment is returned to our warehouse by the courier due to an invalid address, incomplete details, or failure to collect after multiple delivery attempts, You will be required to pay additional shipping and handling fees to arrange a reshipment.
7. Lost, Stolen, or Delayed Shipments
- Inquiry Support: If your package has not arrived within the standard 7-day window, or if you suspect it has been delayed, please contact us promptly at spark_forge@outlook.com. We will proactively contact the courier service to investigate and help resolve the issue.
- Limitation of Liability: The Company operates under a standard shipment contract. Once the courier service marks a package as “Delivered” at your specified address, the Company is NOT liable for any subsequent loss, theft, or damage to the Goods.
8. Governing Law
Any legal disputes, claims, or controversies arising from or relating to our delivery services shall be resolved exclusively within the courts of MALAYSIA.
This Shipping Policy and all related shipping transactions shall be governed by and construed in accordance with the laws of MALAYSIA.